One of Kirsty’s recent initiatives is to establish her home town of Dunoon as a recognised WorldHost Destination. She has organised a preliminary meeting with the organisation and some local businesses with a view to kick-starting the programme. WorldHost customer service training has been used to train over 160,000 people in the UK and one million people worldwide. Becoming a WorldHost Recognised Destination means your town or city is recognised as providing a top-notch welcome to tourists and local visitors. 25 per cent of business in the area are trained to WorldHost standards, and they in turn train at least 50 per cent of their customer-facing staff. It’s an ambitious project but if anyone can get it up and running, it’s Kirsty Weir.
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